Talk about your customer service!

Just a little while ago, I was sitting here at my keyboard getting some on-line home owner's insurance quotes. The very first company I queried was Liberty Mutual. I dutifully filled in all of the requested info on like three or four pages. I got a quote and printed it. Not five minutes later, a guy with a heavy Hispanic accent (whom I'm sure was calculatingly assigned to call Senor Moreno) called me on the phone. It seems that as luck would have it, if I had the time, they just happened to have a licensed agent on hand who could speak to me about a policy. I told the guy that they have not yet poured my foundation; that my anticipated closing was not until December 1st. No matter: they would be happy to talk to me now. I figured, what to hell, I could go on typing while talking to the guy the first guy was going to transfer me to. So, I'm sitting there typing in another request for a quote while I'm holding for the transfer. A few minutes later, the first guy comes back on and tells me that the second guy is with another customer, but is most anxious to talk with me, if I just have the time to hold another couple of minutes. Still typing away, I agreed. Five minutes later, the second guy, also with a Hispanic name and heavy accent, comes on the line. After all of the usual disingenuous pseudo-pleasantries of such a call, he cheerily informs me that he sees on his computer that I live in a coastal area in which his company no longer writes homeowner policies. Now that's service!